Refund policy
Refund policy
Return & Refund Policy
At Gugastudio®, we want every customer to feel confident and happy with their purchase.
60 Day Happiness Guarantee
You have 60 days from the date of delivery to request a return or refund.
If your item doesn’t meet your expectations, you can reach out to us and we’ll make it right.
Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition
- The item must not be damaged due to misuse
- Proof of purchase is required
How to Request a Return
To start a return, simply contact us at:
gugastudioendministrator@gmail.com
Please include:
- Your order number
- The reason for your request
- (Optional) Photos if there is an issue
Our team will respond with the next steps.
Refunds
Once your return is approved and received, your refund will be processed back to your original payment method.
Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no extra cost.
Exchanges
If you would like to exchange your item, please contact us and we will assist you with the process.
Shipping Costs
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again or contact your payment provider.
If you still need help, contact us at gugastudioendministrator@gmail.com.
We’re here to make sure every Guga lover has a smooth and stress free experience 💛